At Al Jawaad Perfumes, we understand that circumstances may arise where you need to cancel an order for our perfumes. We have established the following Cancellation Policy to provide clarity on the process and terms associated with canceling an order placed on our website.

1. Order Cancellation Period

You may request to cancel your order for Al Jawaad Perfumes products within a specific cancellation period, i.e., within 24 hours. Once the order has been dispatched, it is no longer eligible for cancellation.

2. Cancellation Request Process

To initiate a cancellation request, please contact our customer support team as soon as possible. You can reach out to us using the contact information provided on our website or through the communication channels available on your order confirmation or account dashboard.

3. Eligibility for Cancellation

Orders that have already been dispatched for shipping are not eligible for cancellation. However, if your order has not yet been dispatched and falls within the cancellation period, we will make every effort to accommodate your request.

4. Refund for Canceled Orders

If your order is successfully canceled within the specified cancellation period, you will be eligible for a full refund of the purchase amount, including any applicable shipping charges. The refund will be issued using the original payment method used for the order, and you can expect to see the refunded amount reflected in your account within a reasonable timeframe.

5. Cancellation of Custom or Pre-ordered Items

Please note that certain Al Jawaad Perfumes products, such as custom or pre-ordered items, may have specific cancellation terms and may not be eligible for cancellation once the production process has commenced. We will provide clear information regarding the cancellation eligibility of such items at the time of purchase.

6. Confirmation of Cancellation

Upon successful cancellation of your order, you will receive a confirmation email from Al Jawaad Perfumes acknowledging the cancellation and providing details of the refund process, if applicable. If you do not receive a confirmation within a reasonable timeframe, please reach out to our customer support team for assistance.

7. Changes to Cancellation Policy

Al Jawaad Perfumes reserves the right to update or modify this Cancellation Policy at any time. Any changes to the policy will be communicated through our website or other appropriate channels. By continuing to use our website and place orders for our products, you acknowledge and agree to the terms of the updated Cancellation Policy.

We hope that this Cancellation Policy provides you with a clear understanding of the process and terms associated with canceling an order for Al Jawaad Perfumes perfumes. If you have any questions or require further assistance regarding order cancellations, please do not hesitate to contact our customer support team. Thank you for choosing Al Jawaad Perfumes as your perfumes provider.