At Al Jawaad Perfumes, we are committed to ensuring your satisfaction with our skincare products. We understand that there may be instances where you need to return a product or request a refund. Our Return & Refund Policy is designed to provide you with clear guidelines on the process and terms associated with returning products and receiving refunds.

1. Eligibility for Returns

You may be eligible to return an Al Jawaad Perfumes product if you are not completely satisfied with your purchase or if the product is damaged, defective, or does not meet your expectations. To be eligible for a return, the following conditions must be met:

• The return request is made within 30 days of receiving the product.
• The product is in its original condition, unused, and in its original packaging.

2. Initiating a Return

To initiate a return, please contact our customer support team to request a return authorization. You may reach out to us using the contact information provided on our website or through the communication channels available on your order confirmation or account dashboard. Please provide details of the product you wish to return and the reason for the return.

3. Return Shipping

If your return request is approved, you will be provided with instructions on how to return the product to Al Jawaad Perfumes. The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part, such as receiving the wrong product or a damaged/defective item.

4. Refund Process

Upon receiving the returned product and verifying its eligibility for a refund, we will process the refund using the original payment method used for the purchase. The refunded amount will include the purchase price of the returned product, as well as any applicable taxes and shipping charges. We process refunds within 7-10 business days after receiving your returned item.

5. Refund for Damaged or Defective Products

If you are returning a product due to damage, defect, or an error on our part, we will cover the cost of return shipping and provide you with a full refund for the product, including any associated shipping charges.

6. Refund Confirmation

Once your refund has been processed, you will receive a confirmation email from Al Jawaad Perfumes acknowledging the refund and providing details of the refunded amount. If you do not receive a confirmation within a reasonable timeframe, please reach out to our customer support team for assistance.

7. Non-Returnable Items

Certain Al Jawaad Perfumes products, such as items that are marked as final sale or promotional items, may not be eligible for return or refund. We will clearly communicate the return eligibility of such items at the time of purchase.

8. Changes to Return & Refund Policy

Al Jawaad Perfumes reserves the right to update or modify this Return & Refund Policy at any time. Any changes to the policy will be communicated through our website or other appropriate channels. By continuing to use our website and purchase our products, you acknowledge and agree to the terms of the updated Return & Refund Policy.

We hope that this Return & Refund Policy provides you with a clear understanding of the process and terms associated with returning products and receiving refunds from Al Jawaad Perfumes. If you have any questions or require further assistance regarding returns and refunds, please do not hesitate to contact our customer support team. Thank you for choosing Al Jawaad Perfumes as your skincare provider.